Ottawa Valley Air Paddle stands behind all it's products and offers a an industry leading 45-day money back guarantee. We want you to love your paddling equipment and if it's not right for you, we will find a way to make it right. If you would like to return a product, please reference our refund policy here.
We are an authorized dealer of all brands carried on our website including Atoll, Retrospec, Oru, Onyx, and Fox40 products. Therefore, we are required to follow the manufacturer's process for warranty claims, and the process may differ based on the product. If you have a warranty claim, please reach out to our team at firstname.lastname@example.org with a description of the issue and any supporting photos, and we will do everything in our power to help you with the claim.
Most product warranties are limited to manufacturer defects that impact the usability or integrity of the product, and do not cover purely cosmetic blemishes. That said, if you have any concerns, please ask our team and they would be happy to help you.