If you have any questions or concerns, feel free to fill out the form below and we will get back to you as fast as we can.
Alternatively, you can email us at firstname.lastname@example.org
Or, you can reach us by phone at (613) 900-4311
We run this business out of our home here in Arnprior, Ontario. We are here most days, but we do suggest reaching out before showing up if possible. Thank you!
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Frequently asked questions
We want our customers to shop with confidence. Every paddleboard purchased through OVAP is backed by our 30-day return policy, as well as a 30-day return policy on all OVAP branded and third-party products. Please see the full refund policy here for details
OVAP is a registered reseller of all the products sold on this site. We handle warranty claims for Retrospec, and Atoll. All Oru Kayak warranty claims must be processed through Oru Kayak here
All in stock items ship within 2 business days. Time in transit is anywhere from 2 to 7 business days.
Ottawa Valley Air Paddle takes pride in getting you your purchase fast. Because of our multiple fulfillment centers located strategically across Canada it is not uncommon for our customers to have their board or boat on the water in 3 days or less. This may also result in parts of your order being shipped in multiple packages from different locations depending on stock and availability.
You can read the entire shipping policy here