OVAP's Perfect Fit Guarantee

At Ottawa Valley Air Paddle, we believe a great day on snow starts with a great fitting boot. Our team is trained to deliver a precise, performance-driven fit that matches your goals, your anatomy and your skiing or riding style. The Perfect Fit Guarantee comes with our $150 Custom Boot Fit.

How It Works

Every boot fitting includes an interview, foot measurement, a boot recommendation, a shell check and try-on, and a binding check. When you add the Custom Boot Fit to ski or snowboard boots you buy at OVAP, all of the fitting work that season is covered, however many visits it takes: liner and shell heat moulding, punching, grinding, alignment and heel pads.

If the boot we recommended and fitted still can't be made comfortable after those adjustments, we'll exchange it for another suitable model. Your Custom Boot Fit carries over to the new boot at no extra charge.

What's Covered

The Perfect Fit Guarantee applies when:

  • You buy your ski or snowboard boots at OVAP
  • You add the Custom Boot Fit ($150) to those boots
  • You come back to us for any adjustments during the season you bought them

Parts (buckles, clips, straps) and footbeds ($65) are not covered. After the season of purchase, refits are $29 a visit.

Boots Bought Elsewhere

Without seeing your feet in person, no retailer can promise comfort, so boots bought online or from other retailers aren't covered by the Perfect Fit Guarantee. We're still happy to help: start with a $19 Boot Fit Assessment, and fitting work is charged at our listed prices.

Fit Adjustments and Boot Exchanges

To keep the process clear and fair:

  • Boots must be bought at OVAP with the Custom Boot Fit to qualify
  • Work done by another boot fitter disqualifies the boots from the guarantee
  • Exchanges must be completed within the same season as the purchase
  • Only one exchange is permitted per customer
  • Exchanges are approved by our lead fitter once we determine the recommended boot can't be made to work

Why This Guarantee Exists

Boot fitting is a hands-on craft, and your comfort matters to us. This guarantee reflects our confidence in our fitting process and our team. It protects you from poor fits, missed days on snow and wasted money.

Because this guarantee provides significant added value, we do not offer price matching on ski boots.

Have Questions or Want to Book Your Fit?

Reach out by email, phone or social, or visit us in store. See how boot fitting works.

OVAP Performance Guarantee

At Ottawa Valley Air Paddle, we take pride in the quality of our service work and the care we put into every product recommendation. Your experience on snow and water matters to us, and we stand behind the performance of the equipment we tune and the gear we help you choose.

Service Guarantee

Our tuning and maintenance standards follow a simple rule, only the best will do. We invest in professional grade tools, and ongoing technician training so that every ski, snowboard, or piece of winter gear is serviced with precision.

If the service you receive from OVAP does not perform the way it should, we will redo your tune or maintenance at no additional cost. Your equipment should glide smoothly, grip when needed, and feel reliable from the first run. If it does not meet that standard, we will make it right.

Product Recommendation Guarantee

When a customer trusts us for advice, we take that responsibility seriously. If we recommend a ski or snowboard in store and after 3-5 days of use, you feel it does not match your ability, goals, or preferred terrain, you can return to us and we will help you find a more suitable option.

You deserve equipment that feels natural and confident under your feet. If the gear we recommend is not the right fit, we will work with you to select a better choice.

Our Promise to You

Every tune, every recommendation, every interaction is backed by our commitment to your performance and your enjoyment outside. If something is not working the way it should, tell us. We will always stand behind our service and our advice.

Ottawa Valley Air Paddle Price Match Policy

At Ottawa Valley Air Paddle, we work hard to offer fair, competitive pricing on the outdoor gear you love. If you find the same item offered at a lower price by another Canadian retailer, we are happy to take a look and see if we can match it. To keep things consistent and transparent, we follow the guidelines below.

Eligibility Requirements

Matching Competitors

We consider price match requests from retailers based in Canada who are authorized dealers for the brand and product in question. This includes both brick and mortar stores and established online retailers.

We do not match:

  • Marketplaces such as Amazon or eBay
  • Liquidators or liquidation events
  • Clearance or closeout sales
  • Loyalty based pricing, coupon codes, spend and get promotions, or gift with purchase offers
  • Prices that violate MAP policies or clear pricing errors

Product Requirements

The item must be:

  • Identical in brand, model, colour, size, and year
  • New, unused, and not a demo, rental, refurbished, or floor model
  • In stock and available for immediate purchase from the competitor
  • Advertised with a verifiable price (ticketed, listed on the website, or in a public promotion)

Shipping Considerations

For online competitors, we include the competitor’s shipping charges when reviewing the final price.

Exclusions

We do not offer price matching on:

  • Ski boots
  • Products under fifty dollars
  • Products discounted more than fifty percent
  • Items sold out at the competitor

We also reserve the right to decline a price match if a competitor is selling below cost or offering a deal that falls far outside standard retail pricing. In those cases, we’ll encourage you to take advantage of the great find.

Price Adjustments on Previous Purchases

If an item you purchased from OVAP goes on sale within 14 days of your purchase, we will gladly issue a store credit for the difference. To keep things fair and ensure availability for all customers, the following conditions apply:

  • The item must still be in stock at the time of the request
  • Price adjustments are limited to one per product
  • The product must be in stock in the same size and colour at OVAP

Price Adjustment Exclusions

We do not offer price adjustments for items purchased before major sale events, with the intention of adjusting the price later

How to Request a Price Match or Adjustment

Please reach out to us with a link or photo showing the competitor’s advertised price. Our team will verify the details and follow up promptly.

At OVAP, we value your business and are committed to offering fair prices and great service every day.

Warranties

Most of the products we carry at Ottawa Valley Air Paddle include a manufacturer’s warranty that protects you against defects in materials or workmanship. Each brand has its own warranty terms, so coverage can vary from one product to another.

How to Start a Warranty Claim

If you believe your item may have a warranty issue, please reach out to us at support@ovap.ca and include the following to help us review your claim quickly:

  • Your order number or proof of purchase
  • A clear description of the issue
  • Photos that show the problem
  • Your contact information

Once we receive your message, our team will review your claim and confirm whether the issue falls under the manufacturer’s warranty. We will then guide you through the next steps and handle communication with the brand whenever possible.

What Is Covered

Manufacturer warranties generally protect against defects in materials or manufacturing. If a product fails under normal use due to a defect, it is usually eligible for repair or replacement. Processing times and outcomes are determined by the brand, but we work hard to move your claim forward and get your gear back in action.

What Is Not Covered

Warranty programs do not cover:

  • Normal wear and tear
  • Accidental damage
  • Damage caused by misuse or neglect
  • Modifications or alterations to the product

If the issue falls outside warranty coverage, we can still provide guidance on repairs or replacement options.

Shipping Responsibilities

Customers are responsible for any shipping charges required to send an item in for warranty evaluation. Some manufacturers may cover return shipping once the claim is approved, while others may not. We will let you know what to expect based on the brand.

Our Commitment

We want you to feel confident in every purchase, and we are here to support you through the warranty process whenever needed. If you have questions about the coverage for a specific product, contact us online or visit the store. Our team is always happy to help you understand your options and keep you enjoying the outdoors.