E-commerce & Customer Service Coordinator

Are you the kind of person who spots the error everyone else scrolled past? Do you take quiet satisfaction in a clean product catalogue, a well-worded reply, and a backend that actually makes sense?

We're looking for a detail-obsessed, customer-focused coordinator to own our e-commerce operations and front-line customer experience. This role blends real Shopify administration and product management with direct customer communication across every channel we operate. It's equal parts people and process, and the person who thrives here genuinely loves both.

This is a seasonal contract primarily on weekends with the potential to extend into winter or grow into a permanent role based on performance.

Why You'll Love Working With Us:

• Primarily remote work with flexible scheduling and some in-store collaboration
• Own meaningful ecommerce work inside a growing outdoor brand, not just answering tickets
• Build real-world ecommerce and customer service experience inside a growing outdoor brand
• Staff discounts on premium outdoor gear
• Work with a close-knit team that values initiative, ownership, and follow-through
• Opportunity to grow into marketing, sales, or operations roles over time

Your Role:

As the E-commerce & Customer Service Coordinator, you are often the first voice our customers hear and the last detail they notice. You will manage incoming inquiries across phone, email, live chat, and social media, confidently guiding people toward the right product or tour experience.

Behind the scenes, you'll own key parts of our Shopify store: uploading and organizing products, writing and editing product descriptions, maintaining clean tagging and backend data, and keeping the store accurate and up to date. Small inconsistencies don't survive long around you.

You'll also serve as the first line of resolution when something goes sideways with a customer. You won't always have all the answers, but you'll always know how to find them.

Who We're Looking For:

• Genuinely detail-oriented; you catch things, and you fix them
• A clear, confident communicator by phone and in writing
• Comfortable guiding a customer toward a purchase, not just fielding questions
• Self-directed while working remotely, without needing daily hand-holding
• Experienced with Shopify, or technically capable and highly motivated to get there fast
• Interested in the outdoors and aligned with our culture and community
• Calm and professional when a customer is frustrated
• Passionate about the outdoors and familiar with the kinds of products and experiences we offer

Qualifications:

• Strong written communication skills, particularly for product descriptions and customer-facing copy
• Shopify experience is a strong asset; comfort learning it quickly is a must
• Able to manage multiple conversations and tasks without dropping the ball
• Available primarily on weekends, with weekday availability as workload requires - please consider this carefully before applying
• Comfortable working remotely with occasional in-store shifts
• Previous retail or customer service experience preferred
• comfortable using AI technology in the workplace.

How to Apply:

Ready to dive into this opportunity? Send your resume and a brief cover letter telling us about your most memorable outdoor adventure to our email address. We're looking forward to hearing how you can make waves at our store!

We offer competitive pay and the opportunity to work in a fun and dynamic environment with other like-minded individuals. We take pride in our team’s accomplishments and offer opportunities for further training and career development. 

Don’t miss the boat! Send your resume and cover letter to hello@ovap.ca and tell us about your favourite paddling adventure

 

About Ottawa Valley Air Paddle

Join the Ottawa Valley Air Paddle team and immerse yourself in a dynamic, growth-oriented environment that thrives on passion for the outdoors and paddle sports. This is your chance to be part of an expanding brand, offering valuable exposure to both retail and e-commerce operations.

Here, we're not just about work; we're about fostering a culture of development and learning, providing ample opportunities for professional growth. Enjoy generous staff discounts on top-quality products, and contribute to our mission of promoting sustainability and love for the Ottawa Valley's waterways. Whether you're kickstarting your career or looking to bring your expertise to a vibrant team, OVAP is the place to amplify your passion and drive.