OVAP Rentals – Cancellation & Refund Policy

This policy applies to all rentals of paddleboards, kayaks, and related equipment through Ottawa Valley Air Paddle.

Cancellation Policy

Rentals are fully refundable if cancelled at least 48 hours before the scheduled rental start time.

Cancellations within 48 hours of the start time are non-refundable.
No refunds are issued for no-shows.

Rescheduling

To reschedule your rental:

Please contact us at hello@ovap.ca at least 24 hours prior to your scheduled start time.
Requests made within 24 hours of the start time may not be accommodated and could be treated as cancellations.

No-Shows

Failure to pick up your rental equipment without prior notice will be considered a no-show and is non-refundable.

Late Returns

All rental equipment must be returned on time.

Late returns may be subject to additional fees based on the length of the delay and availability of equipment for other bookings.

Late returns may be subject to additional fees. Based on availability and the length of the delay. Please return all rental equipment on time to avoid extra charges.

Equipment Condition

Rental equipment must be returned in the same condition in which it was received.
Damage beyond normal wear and tear may result in repair or replacement charges.

Weather-Related Cancellations

Safety is our top priority. We monitor weather conditions closely and may cancel or postpone rentals due to:

High winds
Storms or lightning
Heavy rain
Other hazardous conditions

We do not cancel for light rain—please plan accordingly with appropriate attire.

OVAP-Initiated Cancellations

If OVAP cancels a rental (or any service including tours, events, or Demo Centre appointments) due to weather or safety concerns, you may:

Reschedule your booking for a future available date
Receive a full refund of the affected rental
Accept store credit for future use

Customer-Initiated Cancellations (Weather-Related)

If you choose to cancel due to personal comfort or weather concerns without an official cancellation from OVAP, the standard rental cancellation policy will apply, and no refund will be issued.

Notification Process

If a weather-related cancellation is necessary, we’ll notify affected customers as early as possible.

Please make sure all contact information provided during booking is accurate and up to date.

Need Help?

For rental inquiries, changes, or cancellations:
📧 hello@ovap.ca