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OVAP Demo Centre – Cancellation, Credit Use & Refund Policy
This policy outlines the terms for cancellations, rescheduling, credit use, refunds, and weather-related changes for Ottawa Valley Air Paddle Demo Centre appointments.
Booking Cancellation Policy
Demo Centre bookings are fully refundable if cancelled at least 48 hours before your scheduled appointment.
Cancellations made within 48 hours of your scheduled appointment are non-refundable.
Refunds will not be issued for no-shows or missed appointments without notice.
Rescheduling
We understand that plans can change. To reschedule your Demo Centre booking, please contact us at support@ovap.ca at least 24 hours before your scheduled appointment.
Rescheduling requests made less than 24 hours before your appointment may not be accommodated and may be treated as a cancellation.
Demo Centre Credit
Any Demo Centre credit, discount, or promotional offer provided as a result of a Demo Centre booking must be used within 7 days of the original demo appointment date.
After this period, the credit, discount, or promotional offer will expire and will no longer be valid.
Demo Centre credits and promotional offers are not redeemable for cash and cannot be applied retroactively to previous purchases.
No Shows
If you fail to attend a scheduled appointment without prior notice, it will be treated as a no-show and is non-refundable.
Weather Related Cancellations
Safety is our top priority. We closely monitor weather and water conditions and may cancel or postpone Demo Centre appointments if conditions are unsafe, including:
- High winds
- Storms or lightning
- Heavy rain
- Unsafe water conditions
- Other hazardous circumstances that may affect guest or staff safety
We do not cancel for light wind and rain, so please come prepared with appropriate weather gear, layers, and footwear suitable for getting a little wet.
OVAP Initiated Cancellations
If Ottawa Valley Air Paddle cancels a Demo Centre appointment due to weather, safety, or operational concerns, customers will be given the option to:
Reschedule the appointment for a future available date
Receive a full refund of the affected booking
Accept store credit for future use
Whenever possible, our first goal is to reschedule Demo Centre guests into another available appointment time.
Customer-Initiated Cancellations Due to Weather Concerns
If a customer cancels due to personal comfort or weather concerns when OVAP has not officially cancelled the appointment, the standard cancellation policy applies. Refunds will not be issued for last-minute cancellations within the non-refundable window.
Notification Process
We’ll notify you as soon as possible in the event of a weather-related cancellation or postponement.
Please ensure your contact details are accurate when booking so we can reach you promptly.
Questions or Concerns?
For assistance with Demo Centre bookings, rescheduling, or cancellations, please contact: